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Monday, May 4, 2009

friends who play nicely together

The person who shall not be mentioned here is being nice to me. Don't be too shocked, it won't last long, I'm sure.

He knew I wasn't pleased with my cell phone so he bought me a Motorola flip-top, ordinarily a $200 phone, through his work for $15.00. He was told it had a new battery but it didn't so on Saturday I stopped by the store to get a new one.

On a Saturday, probably the busiest day of the week for most if not all businesses, there were three customer service reps and one of them took off to take his lunch break. And then there were two. Just call me Agatha Christie. Heh.

Needless to say, there were more customers that customer service reps and the number was growing. A friend of mine walked in. We got to chatting and during our chat, I coughed a juicy-sounding allergy cough. Here's the conversation:

Friend: Wow, you don't sound so good, are you okay?

I looked up to see her left eye winking at me at light speed. It took me a moment to realize she didn't have a twitch, then I forced myself to cough again.

Me: Yeah, I haven't been feeling so hot since I got back from Mexico.

Then I let out a huge 'hack' just for effect.

The reaction on some of the other customers' faces was priceless. A woman with her two young children couldn't get outta' the store fast enough. A few other people left as well. A woman told me it was an Oscar-worthy performance. The manager of the store said something to me to let me know he was annoyed that I cost him business. My response?

The last few phones your people have sold me have been crap so you're just lucky I'M still a customer. And I wouldn't be so quick to blame your customers for lack of business. I've seen plenty of people come and go since I've been here all because on the busiest day of the week, you decided that only three customer service people would be sufficient in helping a Saturday crowd. All of these desks should be filled with people being assisted. And what do you keep doing? You keep going back and forth between here and that closed door when you should be out here helping your employees. But no worries, I'll make sure that corporate knows how you treat your customers.

With that, he stormed off to that room behind the closed door...the walls are probably covered in kiddy porn. Just sayin'.

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4 Comments:

Blogger WavyDavy said...

THAT is freaking genius! Nicely done. Wish I had been there to see it. LOL!

May 4, 2009 at 2:37 PM  
OpenID honeywine said...

LOL I must use that ASAP! I wonder what lines I could clear at the DMV?

May 5, 2009 at 12:57 PM  
Blogger Charlie said...

Absolutely fantastic!! And for the record, all the phone stores are the same way. For 10 bucks an hour they could have 1 clerk who sells nothing but accessories, but no . . .

May 5, 2009 at 3:12 PM  
Blogger Attila The Mom said...

ROFLMAO! Well done! I blinged you too. Happy Mother's Day!

May 10, 2009 at 11:06 AM  

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