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Monday, December 15, 2008


They will scam and cheat you!

A friend of mine suggested I read Twilight, about the star-crossed relationship between a vampire and a teenage girl (yes the same story as the movie in theaters now). The book was great, the story addicting enough that I wanted to read the remaining books in the series. What I should have done was picked up the rest of the books at a local bookstore but I knew I wouldn't find the time and/or get off my lazy ass so I just decided to order them through Amazon instead. Which I will
never do again.

Here's what happened...

Upon receiving an Email notification this afternoon that my order had been shipped, I looked through the receipt and noticed something just didn't look right. With this order, I was eligible for free shipping and handling which, of course, I chose to apply to my order.

Now let me stop to mention that I realize that this recession has hit everyone hard and that all stores and online sites are trying to make money, but I am a long-time Amazon customer and I'll be damned if they try to pull the wool over my eyes!

Anyway, they subtotaled my order to be $29.67 before the free shipping and handling. After they deducted the "free" shipping and handling of $5.97, the total was $29.12. Anyone else see the problem with that?!

Here's what they did...before they deducted the $5.97, they first added it to the total. I was also eligible for some $0.55 "best value" deduction which was also applied to my order bringing everything to $29.12.

Now people, don't even try to tell me that this is normal practice among websites such as this, I've ordered enough shit online and have received enough free shipping and handling to know when someone's trying to scam me. If you're eligible for something that they claim is free, then you don't fucking add it to the purchase before deducting it!!! That's just poor, sleazy business ethics worth reporting to the Better Business Bureau in my honest opinion.

I tried to Email these fuckers and it wouldn't allow me to send the message as I kept receiving an error message that my order number was incorrect and the message could not be sent without it. Well dickheads, if my order number is incorrect then who's at fault for that?!

So I had to call them and of course my customer service representative was someone named Punjab with an East Indian accent. Oh wow, huge surprise there. Punjab's explanation was that I did in fact get the free shipping and handling and that all I was paying for was the cost of the books I purchased. My argument was that if you advertise for free shipping and handling, you don't first add the "free" shipping and handling to the cost before subtracting it. The response given was that it was for their accounting books. Books shmooks, you guys are fucking thieves and don't know your assholes from your elbows!

And while I'm on the subject of annoying companies, lemme' tell y'all another little story...

Last month, some guy who lives in my neighborhood, sent out a mass Email to the residents of my subdivision about giving to a particular charity for the holidays. In the next sentence, he advertised for his pressure washing business.

Here's what I have a problem with...

Promoting a charity is a wonderful thing that one should be commended for. Promoting a charity and then making a plug for your company in the same message is shameful and tacky, to say the least. You deserve to be beaten repeatedly with the keyboard you typed that message on if you pull some asshole stunt like that.

Funny thing is, I don't remember giving this guy, a perfect stranger, my personal Email address nor do I remember ever giving anyone permission to give him my Email address. Yet suddenly, I'm being solicited by this fucker through my personal Email address! Talk about fucked up, trying to drum up business through Email addresses that you received illegally.

The balls some people have, I'll tell ya'! So me being me, I Emailed this guy that I didn't know who he was or how he got my address but that he was to remove me from his group mailing list immediately. I'll let y'all know if I hear back from him. Chances are I will because I'm lucky like that!

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Blogger WavyDavy said...

Did you actually order from Amazon, or was it from Amazon Marketplace? None of those Amazon offers ever apply if you are ordering from and individual or a partner, like Target.

December 16, 2008 at 8:05 AM  
Anonymous Philly said...

I believe the Free shipping is for orders over $25 .
I order from Amazon all the time, never have a problem.


December 16, 2008 at 8:56 AM  
Blogger Koolio said...

Dave, the order was with Amazon. I have never had a problem with ordering through one of their vendors. If you do the research as to who's selling the product you want and the person has nothing but positive reviews from other customers time-and-time again, chances are you'll also have a positive experience with that seller. No complaints there.

#1, my order was over $25. And up until yesterday, I never had a problem with them either. It only takes one time to permanently tarnish one's image.

December 16, 2008 at 9:57 AM  
Blogger Tug said...

I'm lost. I ordered from Amazon, they added then subtracted the shipping - I'm paying what the item was listed for only...

I'd ask the guy how he got your personal e-mail, then go after THAT person.

December 16, 2008 at 11:42 AM  
Blogger Charlie said...

You ain't gonna like this comment, Gertie, but you DID get free shipping and paid only for the books. The addition and subtraction of the $5.97 equals zero shipping for a net of $29.12, the cost of the books only.

The alternative would have been to show neither the add nor the subtract so there would not be any confusion.

And you used to like me because I was funny. I guess I can forget that.

December 16, 2008 at 1:01 PM  
Anonymous Giggle Pixie said...

I've never had a problem with Amazon either, and I've order boodles of stuff from them. However, like someone else here mentioned, I do know some things you order are actually "subcontracted" to some third-party seller, so I'm wondering if it's actually that seller that's causing the problem?

Whatever though, Amazon should step up to help get it corrected. Sorry about all this mess!

December 16, 2008 at 7:20 PM  
OpenID honeywine said...

Gah I hate when I get an Indian operator!

December 17, 2008 at 4:13 PM  
Blogger Koolio said...

GP, no it wasn't one of the third-party vendors as you called them. Frankly, if I was ever to buy from Amazon again, it would only be through one of those vendors because I've never had a problem with any of the ones I've dealt with so far.

Honey, the only think I don't care for when it comes to outsourcing is that it takes jobs away from Americans. And, as in my case, if the person doesn't know what they're doing, it makes what could be a reputable company look bad. As long as the person I'm speaking with is knowledgeable of the product(s),is friendly and courteous and can speak English clearly enough for me to understand, I don't hate them.

December 17, 2008 at 6:15 PM  

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